Frequently Asked Questions

Is SUBI safe?

Yes. We lab test each batch four times. Our manufacturing facility is NSF, GMP, and HAACP certified.

Where is the company based?

The company is based out of Vancouver, BC.

How long does it last for once opened?

As long as the bag has been properly stored, the product will last at least until the best before date printed on the back of the bag. However, if the product was stored improperly and exposed to water and heat it may not last as long.

How are SUBI products different from other supplement brands?

SUBI only uses 100% natural whole food sources to create our proucts. We do not add any synthetic or lab-made vitamins in our blends. It's our belief that nutrition should come from whole foods.

Can I take Super Juice with Noah and Collagen?

All SUBI products are created so that they can be taken together.

How can I update my order?

You can update your order anytime before it's been processed and shipped out. Please create an account using the same email address you subscribed with and your order details will be listed in your account page.

Can I use multiple promo codes at checkout?

No, only one promo code can be applied to each order.

How can I change my subscription?

It is possible to subscribe with just an email address but in order to modify any existing subscription you will need to make a new account using the same email address as you subscribed with.

How is it possible that it’s 4 servings of greens per scoop?

Most greens are about 90-99% water. Similar to how spinach overflows the pot but shrinks to a super small pile the moment you cook it. We do that, but to the extreme and pull out all the water inside and grind it into a super fine powder.

Why does this bag taste slightly different than the last?

We source our produce fresh from all over the world and the taste of it depends on how much rain and sunshine that area of the world has recently gotten. Especially from our not flavoured version, it is very normal for a blend to blend taste variation to occur because it was harvested during different seasons and perhaps in different regions around the world.

What does SUBI do for me?

Well, it does a little bit of everything. At the end of the day it’s just greens and natural nutrition. It affects everyone differently depending on what you’re missing in your body. But you’d be shocked at what being “healthy” feels like, it’s refreshingly good.
Returns & Exchanges

What’s your return policy?

As long as you've made a good faith effort to take the product and you're not totally satisfied with it please reach out to us and we will issue you a refund.

How long does it take to process a return?

We can process the refund instantly on our end but it will take up to 5-7 business days for your credit card to credit you with the refund.

What should I do if I receive the wrong product or didn't receive my product?

Please reach out to us either through text at 1-855-938-4134 or by through our contact form on the bottom.

Does your return policy extend outside of your website?

We cannot issue a refund on a product that was not purchased directly through our web store.
Product Questions

Why does this bag taste different than my last?

We source our produce fresh from all over the world and the taste of it depends on how much rain and sunshine that area of the world has recently gotten. Especially from our not flavoured version, it is very normal for a blend to blend taste variation to occur because it was harvested during different seasons and perhaps in different regions around the world.

Is there any added caffeine?

No, we do not add any caffeine into any of our blends but in our Super Juice it occurs naturally in Matcha.

Is it safe for pregnant individuals to take?

All of our blends are made entirely with whole foods. However, you should always check with your doctor to see if it’s okay as there are a diverse set of ingredients in each blend.

Is it safe for kids to drink?

You should always check with your doctor because at the end of the day Maca, Matcha, and Goji are super powerful ingredients and it’s always better to err on the safer side of things. But if you choose to give it to your kids we wouldn't recommend them taking full servings as the serving size we have set out is recommended for adults.

How can there be so many fruits and vegetables in so little powder?

Most greens are about 90-99% water. Similar to how spinach overflows the pot but shrinks to a super small pile the moment you cook it. We do that, but to the extreme and pull out all the water inside. That allows us to get a super concentrated blend of fruits and vegetables.

How do I use collagen?

You can add collagen into your morning smoothie, shake, or coffee. It's a great way to supplement our naturally declining collagen levels as we age.

Is your collagen vegan?

No. Our collagen comes naturally from a grass-fed, pasture raised bovine source. We grind the bones, collagen, and tendons down to make our collagen.

How many grams of collagen should I take?

1 scoop a day should do the trick! However, if you like it and feel like it's working for you, we recommend bumping it up to 2 scoops.
Contact Us:
Questions about ingredients, shipping or just want to tell us about your SUBI experience? Send us a message, and we'll get back to you pronto.
OTHER QUESTIONS? TEXT US:
1-855-938-4134
WE’LL GET BACK TO YOU FAST.